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Dec 7, 2016 / in News Articles
Customers Give Filcon a Good Report

Throughout the year we send out a Feedback Report to our customers to get their assessment of how well we are doing. We strive to give the very best service possible and would love to get a scorecard showing 100% customer satisfaction. As it happens, we received  response from 49 customers who collectively gave us an overall score of 91.5%.

For the new year we are going to have to set the bar higher and strive to get closer to receiving a 100% rating from our customers.

Here is the scorecard:

CUSTOMER SERVICE
QUOTE RESPONSE TIME
DELIVERY
TECHNICAL COMPETENCE
PRODUCT QUALITY
– 91.8%
– 92.2%
– 91.0%
– 91.0%
– 91.4%